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We are excited to inform you that we will be implementing a new DSC issuance process in line with CCA IVG Guidelines 2.4, from July 15th, 2024. As a part of this upgrade, we will be performing a system maintenance downtime starting from 11:00 AM on June 14th, 2024 (this Sunday) until 10:00 AM on July 15th, 2024 (Monday).

To ensure a seamless transition, please take note of the following crucial steps:

• 1. Backup your existing DSC Stock, Wallet, and reports - if any - to avoid any data loss.
• 2. Complete all pending enrolments by the cut-off time, as all unprocessed records need to be deleted from your Partner login before the downtime.
• 3. For applications marked as "Ready To Download", you can access them within 30 days from the Video Approval date.
• 4. Ensure that all government purchase orders are completed before the said deadline; any remaining DSCs will be issued using our new issuance process.
• 5. You can access the XtraTrust Business Partner Application at https://business.xtratrust.com/login to manage your account.
• 6. Kindly update your bank details in your XtraTrust Partner login Profile section to facilitate payment settlements.
• 7. As a pre-requisite, please digitally sign the "Business Partner Agreement" and "Associate Partner Agreement" when you log in to your account on July 15th, 2024.
• 8. You will still be able to create business partner and branch users as per standard procedure through Partner KYC.

We appreciate your cooperation and understanding in this regard and look forward to continuing to work together.